About Louis Okechukwu
I am a WordPress developer and technical support engineer. Five years building WordPress sites, and nearly two supporting them for the people who own them. That means I have seen both how a website gets made and what happens to it afterwards.
I started building WordPress sites for businesses in 2021, working for myself. At first the work was what you would expect: sites that had to look right, load properly, and be manageable by someone who did not want to think about WordPress.
It did not stay there. Clients kept needing things no plugin did quite right. A WooCommerce store needed corporate memberships, where an organisation buys seats and distributes them to its people, so I built a system that generated and handed out coupons automatically. Another needed a consent banner that satisfied both GDPR and India’s DPDP rules when the plugin they used could not, so I wrote a must-use plugin that replaced the banner template entirely without modifying the plugin itself. A healthcare client needed their locations and providers to relate to each other properly inside Elementor, so I wrote custom dynamic tags and scoped Loop Grid queries through WPCode.
In 2024 I also spent six months at Kenrow Digital Marketing Agency as a frontend developer, building a responsive B2B company website to WCAG accessibility standards and contributing to a role-based admin dashboard.
Building sites teaches you the front of the system. Keeping them alive teaches you the rest.
The problems that took longest to solve were rarely WordPress problems at all. They were DNS records that had not propagated, SSL certificates issued against the wrong hostname, email that quietly stopped being delivered because SPF and DKIM did not line up, PHP memory limits, file permissions, database connections dropping under load. None of that is visible from the WordPress dashboard. To fix it you have to go past the admin screen and into the server.
So that is where I went: SSH, WP-CLI, Linux command line tools, server and PHP error logs, cPanel and WHM.
In October 2024 I joined Seahawk Media as a technical support engineer, supporting clients whose WordPress sites the agency builds and maintains. I work over live chat and tickets through Intercom, resolving an average of seven issues a day across several time zones.
For sixteen months I had direct admin access to Pressable managed hosting through the agency’s partner relationship. In that time I migrated over a thousand client sites, each with under two minutes of downtime. I administer client hosting in cPanel and WHM, covering resource limits, DNS zone editing, SSL installation and server log review. I handle malware remediation and security hardening on compromised sites, and I document recurring issues so colleagues can resolve them without repeating the diagnosis.
A client’s store was quoting UPS live rates that came in roughly $119 per shipment too high. Nothing in the shipping plugin’s settings looked wrong, and the plugin’s own logs had nothing useful to say about it.
The answer was in the raw API requests. The plugin was sending package weight to UPS without dimensions, so UPS priced every parcel against its own assumptions rather than the actual box.
A settings screen tells you what a plugin thinks it is doing. The request log tells you what it actually sent. Most of the hard problems live in that gap, and that is the part of this work most people never see.
The two halves feed each other. Building sites means I can read someone else’s code and work out why it was written that way. Working as a technical support engineer means I build things that will not fall over quietly six months later, and that somebody else can pick up and maintain.
So I take on both: new builds and custom development for businesses that need a website, and troubleshooting, migrations, performance and maintenance for businesses that already have one.
Custom plugin development, hooks and filters, must-use plugins, custom post types, WooCommerce, Gravity Forms, Elementor, WP-CLI.
cPanel, WHM, Pressable, Cloudways, Linux command line, SSH, FTP and sFTP, MySQL, Apache and Nginx basics.
DNS records and propagation, nameservers, SSL certificates, POP, IMAP, SMTP, SPF and DKIM, deliverability troubleshooting.
PHP, JavaScript, HTML, CSS, Python, SQL, Git, Docker.
Live chat and ticket support, Intercom, technical documentation, bug reporting and escalation, remote collaboration across time zones.
Enugu State University of Science and Technology, Enugu, Nigeria. September 2017 to February 2023.
Professional Certificate, Coursera.
Professional Certificate, Coursera.
